服务

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服务 [2025/08/11 09:03] – created xiaoer服务 [Unknown date] (current) – removed - external edit (Unknown date) 127.0.0.1
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-====== fúwù: 服务 - Service, To Serve ====== +
-===== Quick Summary ===== +
-  * **Keywords:** fuwu, 服务, Chinese for service, what does fuwu mean, customer service in China, fuwu yuan, 服务员, how to say service in Chinese, server in Chinese, HSK 3 vocabulary +
-  * **Summary:** Learn the essential Chinese word **服务 (fúwù)**, which means "service" or "to serve." This comprehensive guide covers its meaning, cultural context, and practical use in modern China. Discover how to call a waiter (`服务员!`), compliment or complain about customer service, and understand the nuances that separate it from just "helping." This page is perfect for beginners wanting to navigate daily life in China, from restaurants to hotels. +
-===== Core Meaning ===== +
-  * **Pinyin (with tone marks):** fúwù +
-  * **Part of Speech:** Noun, Verb +
-  * **HSK Level:** HSK 3 +
-  * **Concise Definition:** The act of providing service; service. +
-  * **In a Nutshell:** **服务 (fúwù)** is the universal word for "service" in Chinese. It's a foundational term you'll encounter constantly in daily life. Whether you're talking about the quality of service at a restaurant, technical support for your phone, or public services like the subway, `服务` is the word you need. It can be used as a noun (the service itself) or a verb (the act of serving). +
-===== Character Breakdown ===== +
-  * **服 (fú):** This character is most commonly seen in the word for clothes (`衣服 - yīfu`). Its original meaning extended to "wearing" the role of a servant or official, which led to the meaning "to serve," "to obey," or "to be accustomed to." Think of it as putting on the uniform for a task. +
-  * **务 (wù):** This character relates to "affairs," "business," or "duty." You see it in words like `任务 (rènwu)` meaning "task" and `业务 (yèwù)` meaning "business operations." It implies a professional or required task. +
-  * **Combined Meaning:** When you put them together, **服务 (fúwù)** literally means "the duty/task (务) of serving (服)." This captures the professional and role-based nature of the word perfectly. +
-===== Cultural Context and Significance ===== +
-The concept of **服务 (fúwù)** in China has undergone a dramatic transformation. While historically, "service" was often tied to servitude and social hierarchy, modern China's market economy has placed a huge emphasis on customer service as a business differentiator. +
-A key cultural point for foreigners is the difference in expectations. The Western model of service often emphasizes proactive, overtly cheerful, and chatty interactions ("Hi, I'm Chad, and I'll be your server tonight!"). Traditional Chinese service, on the other hand, often prioritizes efficiency, directness, and functionality over outward friendliness. Good service might mean your food arrives quickly and correctly, without any unnecessary small talk. +
-This leads to one of the most important practical differences: calling for a server. In a typical, bustling Chinese restaurant, it is completely normal and not considered rude to call out loudly: **“服务员!” (Fúwùyuán!)** - "Waiter/Waitress!". This would be jarring in many Western contexts but is simply the most efficient way to get attention in China. While this is changing in high-end, international establishments, understanding this norm is crucial for a smooth dining experience. +
-===== Practical Usage in Modern China ===== +
-`服务` is a versatile word used in many modern contexts. +
-  * **Evaluating Customer Service:** This is the most common use for learners. You can describe service as good (`好 hǎo`), bad (`差 chà`), or enthusiastic (`热情 rèqíng`). +
-    * `这里的**服务**很好。` (The service here is very good.) +
-    * `他们的**服务**太差了！` (Their service is terrible!) +
-  * **Requesting Service:** As mentioned above, you call for a server with `服务员 (fúwùyuán)`. This person provides `服务`. +
-  * **Types of Service:** It's used as a suffix to describe specific kinds of services. +
-    * **售后服务 (shòuhòu fúwù):** After-sales service +
-    * **客户服务 (kèhù fúwù):** Customer service (often shortened to `客服 kèfú`) +
-    * **公共服务 (gōnggòng fúwù):** Public services +
-  * **As a Verb (为...服务 wèi...fúwù):** In the structure "为 [someone] 服务," it means "to serve [someone]." This is often used in more formal or official contexts. +
-    * `我们的宗旨是为人民**服务**。` (Our mission is to serve the people.) +
-===== Example Sentences ===== +
-  * **Example 1:** +
-    * **服务员**，买单！ +
-    * Pinyin: **Fúwùyuán**, mǎidān! +
-    * English: Waiter, the bill! +
-    * Analysis: A classic, direct phrase used in restaurants across China. Note that `服务员` is the person who provides the `服务`. +
-  * **Example 2:** +
-    * 这家酒店的**服务**非常周到。 +
-    * Pinyin: Zhè jiā jiǔdiàn de **fúwù** fēicháng zhōudào. +
-    * English: The service at this hotel is extremely thoughtful and attentive. +
-    * Analysis: `周到 (zhōudào)` is a great word to use with `服务` to mean attentive or considerate, a high compliment. +
-  * **Example 3:** +
-    * 我要投诉你们的**服务**态度。 +
-    * Pinyin: Wǒ yào tóusù nǐmen de **fúwù** tàidù. +
-    * English: I want to complain about your service attitude. +
-    * Analysis: `服务态度 (fúwù tàidù)` specifically refers to the "attitude" of the service staff, a common point of complaint. +
-  * **Example 4:** +
-    * 你们提供 24 小时**服务**吗？ +
-    * Pinyin: Nǐmen tígōng 24 xiǎoshí **fúwù** ma? +
-    * English: Do you provide 24-hour service? +
-    * Analysis: `提供服务 (tígōng fúwù)` means "to provide/offer service," a common business phrase. +
-  * **Example 5:** +
-    * 对不起，您拨打的电话暂时无法**服务**。 +
-    * Pinyin: Duìbùqǐ, nín bōdǎ de diànhuà zànshí wúfǎ **fúwù**. +
-    * English: Sorry, the number you have dialed is temporarily out of service. +
-    * Analysis: A standard automated telephone message. Here, `服务` is used in a technical context. +
-  * **Example 6:** +
-    * 很高兴为您**服务**。 +
-    * Pinyin: Hěn gāoxìng wèi nín **fúwù**. +
-    * English: Pleased to be of service to you. / Happy to serve you. +
-    * Analysis: A polite, formal phrase used by service professionals. The structure `为 (wèi)...服务` means "to serve..." +
-  * **Example 7:** +
-    * 这款产品包含三年的免费售后**服务**。 +
-    * Pinyin: Zhè kuǎn chǎnpǐn bāohán sān nián de miǎnfèi shòuhòu **fúwù**. +
-    * English: This product includes three years of free after-sales service. +
-    * Analysis: `售后服务 (shòuhòu fúwù)` is a key term in retail and commerce, meaning "after-sales service." +
-  * **Example 8:** +
-    * 这里的地铁系统提供了很棒的公共**服务**。 +
-    * Pinyin: Zhèlǐ de dìtiě xìtǒng tígōng le hěn bàng de gōnggòng **fúwù**. +
-    * English: The subway system here provides excellent public service. +
-    * Analysis: `公共服务 (gōnggòng fúwù)` refers to public services provided by the government or public entities. +
-  * **Example 9:** +
-    * 请问，客服**服务**热线是多少？ +
-    * Pinyin: Qǐngwèn, kèfú **fúwù** rèxiàn shì duōshǎo? +
-    * English: Excuse me, what is the customer service hotline number? +
-    * Analysis: `客服 (kèfú)` is short for `客户服务 (kèhù fúwù)`, which means customer service. The phrase `客服服务` is a bit redundant but very commonly heard. +
-  * **Example 10:** +
-    * 这家餐厅是自助**服务**，请自便。 +
-    * Pinyin: Zhè jiā cāntīng shì zìzhù **fúwù**, qǐng zìbiàn. +
-    * English: This restaurant is self-service, please help yourself. +
-    * Analysis: `自助服务 (zìzhù fúwù)` means "self-service." A buffet is often called a `自助餐 (zìzhùcān)`. +
-===== Nuances and Common Mistakes ===== +
-  * **`服务 (fúwù)` vs. `帮忙 (bāngmáng)` - The Biggest Mistake:** This is a critical distinction. +
-    * **`服务 (fúwù)`** is professional, role-based, or transactional service. A waiter provides `服务`. A company provides `服务`. It often implies a transaction or a formal duty. +
-    * **`帮忙 (bāngmáng)`** means "to help" or "do a favor." It is personal and non-transactional. Your friend helps you move (`帮忙搬家`), you help an elderly person cross the street (`帮忙过马路`). +
-    * **Incorrect:** `服务员，你可以服务我一下吗？` (Waiter, can you service me?) - This sounds very strange and overly formal/awkward. Just say `服务员!` +
-    * **Incorrect:** `朋友，你可以服务我搬家吗？` (Friend, can you service my move?) - This is wrong. You should say `朋友，你可以帮忙我搬家吗？` (Friend, can you help me move?) +
-  * **Service Charge (`服务费 fúwùfèi`):** Unlike in many Western countries, a mandatory `服务费` (service charge) is not standard practice in most restaurants in mainland China. Tipping is also not expected. You only typically see service charges in 5-star hotels or very high-end Western-style restaurants. +
-===== Related Terms and Concepts ===== +
-  * [[服务员]] (fúwùyuán) - The person who provides service: waiter, attendant, clerk. +
-  * [[客服]] (kèfú) - An abbreviation for `客户服务 (kèhù fúwù)`. Refers specifically to customer support, especially online or via phone. +
-  * [[业务]] (yèwù) - Business; professional work; a specific type of service a company offers. +
-  * [[帮忙]] (bāngmáng) - A "false friend" in some contexts. It means to help out as a personal favor, not professional service. +
-  * [[招待]] (zhāodài) - To host or entertain guests. This implies personal warmth and hospitality, different from the transactional nature of `服务`. +
-  * [[售后服务]] (shòuhòu fúwù) - After-sales service; a crucial concept for warranties and product support. +
-  * [[自助]] (zìzhù) - Self-service. The opposite of receiving `服务`. A buffet is a `自助餐 (zìzhùcān)`. +
-  * [[态度]] (tàidù) - Attitude. Often paired with `服务` to discuss the quality of service (e.g., `服务态度很好` - "the service attitude is very good").+